1. How do I make a reservation?

You can make a reservation easily through our website. Simply select your desired vehicle, enter your rental dates, and complete the booking process. You can also make a reservation by calling our customer service team at [contact phone number].

2. What documents do I need to rent a car?

To rent a car from Madhumati Rent a Car, you will need a valid driver's license, a credit card in the driver's name, and proof of identity (such as a passport or national ID card).

3. Can I rent a car if I am under 25 years old?

Yes, you can rent a car if you are under 25 years old. However, drivers under 25 may be subject to a young driver surcharge.

4. Is there a mileage limit on my rental?

Most of our rentals come with unlimited mileage, but some vehicle types or special offers may have mileage restrictions. Please check the specific terms and conditions of your rental during the booking process.

5. Can I add an additional driver to my rental?

Yes, you can add additional drivers to your rental. Additional drivers must meet the same requirements as the primary driver and may be subject to an additional fee.

6. What is your fuel policy?

Our standard fuel policy is "full to full." This means you will receive the car with a full tank of fuel, and you are expected to return it with a full tank. If the car is not returned with a full tank, a refueling charge will apply.

7. What should I do if the car breaks down or I have an accident?

In the event of a breakdown or accident, please contact our emergency assistance number provided in your rental agreement. We will provide immediate support and assistance to resolve the issue.

8. Can I extend my rental period?

Yes, you can extend your rental period subject to vehicle availability. Please contact our customer service team as soon as possible to arrange an extension.

9. What is your cancellation policy?

Cancellations more than [number] days before the rental start date: Full refund.

Cancellations within [number] days of the rental start date: [Percentage]% cancellation fee.

Cancellations on or after the rental start date: No refund.

10. How can I pay for my rental?

We accept all major credit cards (Visa, MasterCard, American Express) for payment. Unfortunately, we do not accept cash payments.

11. Do you offer insurance for rental cars?

Yes, we offer various insurance options to provide you with peace of mind during your rental period. You can select the insurance coverage that best suits your needs during the booking process.

12. Can I rent a car for someone else?

Yes, you can make a reservation for someone else, but the primary driver (the person who will be driving the car) must meet all rental requirements and present the necessary documents at the time of pick-up.

13. What types of vehicles do you offer?

We offer a wide range of vehicles, including compact cars, sedans, SUVs, luxury cars, and more. You can browse our available vehicles on our website.

14. Do you provide child seats or other accessories?

Yes, we offer child seats, GPS devices, and other accessories for an additional fee. Please request these items when making your reservation.

15. How can I contact customer service?

You can contact our customer service team by calling [contact phone number] or emailing [contact email]. Our team is available to assist you with any questions or concerns.