Refund Policy
1. General Conditions
- Refunds will be considered based on the nature of the request and the circumstances involved.
- To be eligible for a refund, the request must be made within [number] days of the transaction date.
- The original receipt or proof of purchase must be provided.
- Refunds will be processed using the original payment method.
2. Eligibility for Refunds
2.1 Car Rental Services
- If a booked vehicle is unavailable or the booking is canceled by Madhumati Rent a Car, a full refund will be issued.
- If a customer cancels their booking more than [number] days before the rental start date, a full refund will be issued.
- If a customer cancels their booking within [number] days of the rental start date, a [percentage]% cancellation fee will be deducted from the refund.
- No refunds will be provided for cancellations made on or after the rental start date.
2.2 Other Services
- For additional services (such as GPS rental, child seats, etc.), refunds will be considered on a case-by-case basis.
- Any service that has already been used or partially used will not be eligible for a refund.
3. Non-Refundable Items
- Any promotional or discounted items are non-refundable.
- Fuel charges, toll fees, and fines incurred during the rental period are non-refundable.
4. Refund Process
- To initiate a refund request, please contact our customer service at [customer service email or phone number].
- Provide the necessary details including your booking reference, the reason for the refund request, and any supporting documents.
- Our team will review your request and respond within [number] business days.
- Approved refunds will be processed within [number] business days after approval.
5. Changes to This Policy
Madhumati Rent a Car reserves the right to modify this Refund Policy at any time. Any changes will be posted on this page, and the effective date will be updated accordingly. It is advised to review this page periodically for any changes.
6. Contact Us
If you have any questions about our Refund Policy, please contact us:
- Email: [contact email]
- Phone: [contact phone number]
- Address: [company address]